Q. Revenue is down and I need to reduce expenses
as soon as possible. What can I do?

A. SBI will work with you to do an assessment of your organizational structure and identify potential synergies and redundancies. We will also review your Human Capital processes to ensure they are efficient and cost effective. SBI will work with you on implementing the changes, which will include a robust change management strategy.

Q. I am not sure if I need a consultant

A. Organizations often say, “I can do this myself, I don’t need to bring in a consultant.” However, by spending money you can actually save money. SBI can accelerate the time frame of the project because of our experience, understanding of best practices and project management skills. This leads to a quicker implementation and you will start to realize cost savings as soon as possible. In addition, please remember the benefit that SBI brings with a fresh perspective on your organization’s challenges.

Q. Consultants are too expensive.

A. To contact us is free. We will be happy to discuss with you your current state. If SBI and your organization believe that value can be achieved, we will provide you with a proposal on deliverables and timing. You will also be provided with a very realistic cost estimate for the entire project. You will then be in the position to decide if you want to make the investment.

Q. How does SBI charge for its services?

A. In most cases we charge by the project and not an hourly rate. Our goal is to come in, do a great job and help you achieve your desired results as soon as possible. We aren’t going to waste your time on useless reports and unneeded analysis.

Q. I only have a small project and don’t think SBI will be
interested in working on it.

A. We are interested. To contact is free and we will be happy to discuss your current situation and desired future state.

Q. When do I need to contact SBI Advisors?

A. If you know you need to improve operational efficiency and cuts costs, please give us a call. We can help you determine the appropriate organizational structure, define roles and responsibilities and ensure it ties back to your mission and vision.

Q. I have a team that doesn’t seem to be focused and
I don’t think it is operating efficiently, what can I do?

A. SBI will partner with you to make sure the team understands their purpose in contributing to the bigger picture. We will also review the team structure and job functions and make recommendations for improvement. If needed, SBI will also work with the leaders of that group to develop their management capabilities.

Q. I am thinking about outsourcing my customer service unit,
I think it will reduce expenses, what should I do?

A. Outsourcing a function is a big step for any organization and it needs to be the right step to ensure that it fits with the culture of the organization and will actually result in cost savings while maintaining the customer experience.

SBI will review your existing Customer Service Unit to understand if technology can be leveraged and process improvements made to the current organization to reduce costs. This scenario will be reviewed with the projected costs from outsourcing to help determine if this is the right step.

If you go the outsourcing route, SBI can guide you through the vendor selection process, implementation and vendor management.

Q. I have smaller company and we currently have no HR
support. I feel a little exposed and concerned about
liability. What can I do?

A. SBI can help you look at the pros and cons of developing and defining an HR function. We will conduct a cost benefit analysis of having it internal or outsourced. In addition, SBI can provide expert guidance on
implementation.

Q. What sort of technology support do you provide?

A. We look at processes to ensure that web based technology is being leveraged appropriately to maximize efficiency. We primarily focus on HR processes and Customer Service Centers.